Proactive monitoring. Faster support. Better security. One technology partner.
Design Shore provides proactive Managed IT Services for New Zealand businesses, helping you monitor, maintain, secure and support your computers and IT environment.
From device monitoring and automated patching to remote technical support, endpoint security and complete IT management, we help keep your technology healthy, secure and productive.
Managed IT from just $35 + GST per device/month
Small business owners often ask us what a Managed Service Provider is? We help you stay productive and focused on your core business by ensuring your systems are running smoothly, secure, up-to date, and addressing any technical issues that may arise. To elaborate, our managed service providers assume responsibility for one or more of your business’s IT services such as email, cybersecurity, networking, data storage, cloud integration, backup and restore, patching, and more.
Our professional MSPs are in charge for remotely monitoring, updating, and managing your IT services to ensure peak performance of your system. MSPs can help you acquire software and hardware, then keep track of and ensures your IT services are managed effortlessly.
A simple, affordable way to proactively monitor and maintain your business computers.
Best for: Businesses that already have internal IT support or simply want professional monitoring, patching and proactive maintenance.
Technical support: Pay-as-you-go when required.
Monitoring plus day-to-day remote IT support for businesses that want someone looking after their technology.
Includes up to 60 minutes of remote technical support per device/month, pooled across your organisation.
Additional support is charged at the preferred managed-client hourly rate.
Best for: Small and medium businesses that don't have a dedicated internal IT team.
A complete outsourced IT support service designed to keep your team productive and your technology properly managed.
Best for: Businesses that want Design Shore to operate as their external IT department.
IT management and support combined with advanced cybersecurity protection.
Optional Managed Detection & Response (MDR) is available for organisations requiring enhanced security monitoring.
Best for: Professional services, finance, healthcare, legal, education and businesses where security, customer data or compliance is particularly important.
| Feature | Essential | Business | Professional | Secure |
|---|---|---|---|---|
| Starting price | $35/device | $69/device | $99/user | $139/user |
| 24/7 device monitoring | ✓ | ✓ | ✓ | ✓ |
| Automated OS patching | ✓ | ✓ | ✓ | ✓ |
| Application patching | ✓ | ✓ | ✓ | ✓ |
| Hardware & performance monitoring | ✓ | ✓ | ✓ | ✓ |
| Asset inventory | ✓ | ✓ | ✓ | ✓ |
| Remote management | ✓ | ✓ | ✓ | ✓ |
| Automated remediation | Basic | ✓ | ✓ | ✓ |
| Remote IT support | PAYG | Included allowance | Unlimited* | Unlimited* |
| Microsoft 365 administration | — | Basic | ✓ | ✓ |
| User onboarding/offboarding | — | — | ✓ | ✓ |
| IT documentation | — | — | ✓ | ✓ |
| Backup monitoring* | — | Optional | ✓ | ✓ |
| Endpoint security / EDR* | Optional | Optional | Optional | ✓ |
| Security management | — | — | Basic | Advanced |
| Quarterly IT review | — | — | ✓ | ✓ |
| Priority incident response | — | ✓ | ✓ | Highest |
All prices are in NZD and exclude GST.
Advanced protection against malware, ransomware and sophisticated endpoint threats.
Administration of users, licences, Exchange, Teams, SharePoint and security settings.
Independent backup protection for Microsoft 365 data.
Protect important business data with managed backup and recovery.
Manage and secure company smartphones and tablets.
Additional protection against phishing, malicious attachments and business email threats.
Monitoring and management of supported routers, firewalls, switches and wireless infrastructure.
Monitoring, patching and management for physical and virtual servers.
Engineer visits when an issue cannot be resolved remotely.
Review your IT environment, identify risks and receive practical recommendations.
Traditional IT support waits for something to break. Managed IT works differently.
Our systems continuously monitor the health of your managed devices and alert our team when something needs attention.
Depending on your plan, many routine issues can be detected, automated or remotely resolved before they turn into larger disruptions.
Design Shore centrally manages your supported IT environment, giving our technical team visibility into the health and status of your managed devices.
We can monitor areas including:
This gives us the information we need to identify problems faster and manage your IT environment more proactively.
Unpatched software is one of the simplest ways for vulnerabilities to remain exposed. Design Shore helps automate operating system and supported third-party application updates across your managed devices.
Instead of relying on individual employees to keep their computers updated, patch management becomes part of your managed IT service.
When your employees need help, they shouldn't have to wait for someone to physically visit the office.
Our technicians can securely connect to supported devices remotely to diagnose and resolve many common IT problems, from application issues and email problems to system errors and configuration changes.
Get professional monitoring and support without hiring internal IT staff.
Standardise IT management and give employees access to reliable technical support.
Centralise device management, security, support and IT administration.
Talk to us about volume pricing and a customised managed IT agreement.
Ask us about our volume MSP pricing.
A managed device is a supported computer or endpoint enrolled in Design Shore's remote monitoring and management service.
No. The Essential plan focuses on proactive device monitoring, management and patching. Technical support can be purchased separately or included by moving to one of our Managed IT plans.
Our monitoring platform continuously monitors enrolled devices and can generate alerts when defined conditions are detected. Human support and response times depend on your selected service plan and service agreement.
Yes. Because management is cloud-based, supported devices can generally be monitored and managed wherever your employees work, provided they have internet connectivity.
Yes. Supported platforms and individual features vary by operating system and service configuration.
Yes. Server management is available separately and is normally quoted based on the server environment and level of management required.
Basic security monitoring may be included depending on the selected package. Advanced endpoint protection, EDR, MDR, email security and other cybersecurity services are available as part of our Secure package or as optional services.
Microsoft 365 and other third-party licences are normally charged separately unless specifically stated in your service agreement.
Our standard managed plans are designed primarily for businesses with five or more devices. Smaller environments can still contact us for a customised solution.
Yes. As your team and technology requirements grow, your managed IT services can be adjusted accordingly.
All prices are in New Zealand Dollars (NZD) and exclude GST.
Third-party software, security, backup, Microsoft 365 and other licence fees may apply depending on the selected service.
Server, network infrastructure, specialised applications, project work, after-hours support and on-site services may be priced separately.
"Unlimited support" applies to reasonable standard day-to-day remote IT support within the agreed service scope and business hours. Projects, migrations, major changes and other out-of-scope work are quoted separately.
Call 09 889 9206 to find out more about our flawless MSP.
Your IT. Managed.
You shouldn't need to become an IT expert to run your business. Design Shore can monitor your devices, manage updates, support your employees and help protect your technology while you focus on running and growing your business.
Managed IT starts from $35 + GST per device/month.